Active Support

ACTIVE SUPPORT

We Actively Address Online Comments

Understanding the uncertainty of customer engagement during campaign periods, we offer a trial period contract to address your specific needs. This initial contract can be extended up to 10 business days before its end date, provided the conditions remain the same. Additionally, we can accommodate requests such as setting a maximum number of cases based on your budget or targeting specific industries with email campaigns.

We collect posts about your company's products and services from social media, leveraging our expertise gained through post monitoring and social listening. With active communication tailored to actions such as 'Complaints' and 'Questions' according to operational design, we foster lively, long-term communication with customers/users, turning them into loyal 'fans' of your company. Through this approach, we contribute to enhancing customer satisfaction, refining the principles and flow of customer care, and suggesting improvements to products and services.

Service Outline

Proactive Online Comment Management

E-Guardian utilizes its extensive experience in customer support to tailor active support systems and response methods to each product, service, target customer, and inquiry direction. We organize business issues into categories such as 'enhancing responses to complaints' and 'stimulating the transformation to fans'. Subsequently, we develop management designs including 'response policies' and 'reply manuals' to effectively address these issues.

Designing Management Strategies to Enhance Customer Satisfaction

Transforming Customers into Loyal Fans through Active Communication

customer support