Chat Support

Service Outline

Provide support in order to improve the satisfaction of our users by making use of the quick responses through chat.

Chat is drawing an attention as a new channels receive customer contacts since it clears customer complaints such as “the phone is busy” or “response on the email is slow”.

E-guardian helps improve customer satisfaction sorting out the questions from the customers by by selecting the best chat tool to your company, and chat pod introducing support and 24/365 operating.

Introduction and operation of chat tool

We provide consistent support from selecting the most suitable tool to solve your company’s problems. Moreover, we create a response manual that is developed from inquiries from customers and chat operations. In addition, we analyze user’s opinions, such as requests and complaints, and propose suggestions to improve service and improve customer satisfaction.

Cost reduction with the use of chatbots

Cost is reduced by making use of automatic responses from chatbots. In detail, chatbots make it possible to provide a FAQ that was built using the accumulated knowledge. The AI trainer analyzes each inquiry and continuously updates information, therefore raising the quality of responses further.

24 hours a day, 365 days a year real time communication

Inquiries from customers produces a time where the business is not earning, like during the night and on weekends and holidays. At E-guardian, real time communication in a 24 hours a day, 365 days a year system is possible. It decreases the risk of missed business opportunities and lowering customer satisfaction due to the absence of responders.

System Flow Chart

FAQS

Compared to correspondences made through phone calls and e-mail, users can easily inquire and ask even their slightest questions through chat. With this, it is possible to improve the services offered by listening to the voices of the users that e-mail correspondences cannot be grasp.

Compared to inquiries received via e-mail, chat requires a more timely correspondence, however, it is possible to reduce the manpower needed by partially automating the task with the use of “Chatbot x Human”.