Your main roles are:
● A Japanese Web Support Specialist shall be responsible in keeping the internet safe, secure and accessible for its users by providing a variety of web solutions and services.
● Perform various web support tasks including but not limited to Customer support, Web monitoring, Text and image filtering, Content management on various websites and platforms, Data entry and analytics, Internet advertising management, and other similar and/or related assignments.
● Perform administrative tasks including but not limited to accomplishing timesheets, expense reports, and progress summaries and reports within the timeframe designed by Leader/Manager.
● Interact with customers and ensure that they have a satisfying experience.
● Monitor customers for violations of regulations or policies of the organization.
● Inform their Supervisor or a Security personnel of any irregularities they observe.
● Enforce safety rules and report hazards.
● Explain how to play games or to use web applications to customers.
● Check the current chat flow of Customer inquiries.
● Create notes about cases that the inquiry has not been able to handle, therefore suggesting more questions and corresponding answers.
● Analyze chat flow, update and suggest appropriate answers.
● Summarize weekly comments.
● Test chatbot and update reports to optimize inquiries.
● Other ad hoc tasks as assigned by Leader/Manager.